Epiphanie Bags

Terms & Conditions

AUTHORIZATION

By clicking these Terms and Conditions, you are acknowledging that you have read through, and agree to all the policies listed below.

PRE-ORDER INFO (APPLIES TO ALL ITEMS CURRENTLY OUT OF STOCK)

Your order will be charged at the time of purchase, and shipped when the item(s) are in stock.

SHIPPING

Epiphanie uses UPS Ground for domestic shipping and USPS Express for all international shipping. In-stock orders are typically shipped within 3-5 business days from the date of purchase.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However due to monitor discrepancies, we cannot guarantee that your display or color will be accurate.

PRODUCT CARE

We take special care to design all our products for long-lasting function and enjoyment. If you care for your bags, they will age well. We have included a custom-fitted storage/dust bag to protect it when it is not being used. To remove surface dirt, wipe your　 bag with a soft, damp cloth. Do not put any part of this bag into a washing machine or dryer. Nor is it recommended to use bleach or other cleaners on the exterior or interior of your bag. Interior panels may be gently removed and hand-washed using a soft, water-based cleanser. When you’re done, let them air dry.

RETURNS/EXCHANGES

RETURNS ARE SIMPLE. EXCHANGES ARE FREE. Your satisfaction makes our world go round! For all purchases, we will gladly exchange or return your item(s) within 15 days of product delivery. The item(s) must be in perfect, new, and unused condition in the original packaging with original tags attached. Item(s) must be accompanied by a Return Authorization Number.

To return an item:

Email us at to be issued a Return Authorization number.

Allow 2 business days to be sent a Return Authorization number and shipping instructions.

This number must be placed on the exterior of the box, otherwise your box will be refused delivery. Your bag must be returned in the original packaging, or another box large enough to properly accommodate the bag with interior protection so that the bag is not smashed, wrinkled, or damaged upon delivery.

Upon receipt and inspection of your package, we will refund your return items minus shipping, handling, and a 10% re-stocking fee.

We HIGHLY recommend that you return your item(s) via insured courier (FedEx, UPS, Certified Mail USPS) and keep your receipt & tracking number. Epiphanie is not responsible for items damaged or lost in transit.

IMPORTANT NOTE ABOUT RETURNS: any item deemed "used" will be ineligible for return. Pending inspection it is the sole discretion of Epiphanie to determine if the item(s) have been used or been damaged in any way. If that is the case, the item(s) will be returned to you at your cost and no return provided. A NOTE ABOUT YOUR REFUND: Your refund will be processed within 5-7 business days upon receipt and inspection of your return. It will be refunded in the original form of payment. Please note we have no control over your banking institution and your banking institution may require additional days to process and post the transaction to your account.

To exchange an item:

Email us at support@epiphaniebags.com to be issued a Return Authorization number.

Allow 2 business days to be sent a Return Authorization number and shipping instructions.

Upon receipt of your package we will send your exchanged items.

The good news is that for exchanges, we will pay for the return postage!

Your credit card statement will show a credit for the returned item(s) and a charge for your exchanged item(s).

IMPORTANT NOTE ABOUT EXCHANGES: Epiphanie will cover the cost of return postage for a one-time exchange. Any item deemed "used" will be ineligible for exchange. Pending inspection it is the sole discretion of Epiphanie to determine if the item(s) have been used or been damaged in any way. If that is the case, the item(s) will be returned to you at your cost and no exchange provided. Further, an Exchange requires that our office be in receipt of your package before another package will be sent to your designated shipping address.

ADDITIONAL TERMS

Epiphanie reserves the right to cancel any order at which time, we will immediately notify this action by email or phone, using the email address or numbers provided. We will refund all payment using the original method received. All orders are subject to availability of stock. Epiphanie cannot be held liable for any accidents resulting in personal injury or equipment damage that involve any of our products. Prices and availability and estimated delivery times are subject to change at any time.

PRIVACY & SECURITY

Epiphanie respects the privacy of our valued customers. We are committed to earning and keeping your trust. Our goal is to make your shopping experience easy, safe, and confidential. We do not share email addresses. And we have deployed premier safeguards to protect your personal information.